Most salespeople follow up once and stop - but the best ones stay in touch and get more referrals. Follow-ups don’t have to feel pushy or awkward - done right, they keep customers engaged and encourage referrals naturally.

✅ The right message at the right time can lead to a new sale.


✅ People are happy to refer - but they need a reminder.


✅ A well-timed follow-up keeps you ahead of the competition.

So, what’s the follow-up formula that actually works? Let’s break it down.

 

1. The Best Times to Follow Up

🔹 1-2 days after purchase: Send a thank you message and ask if they have any questions.


🔹 1 month later: Check in and see how they’re enjoying the car.


🔹 6 months later: Remind them about the referral program: "Hope you're loving your [Car Model]! If a friend needs a car, send them my way & you’ll both get a reward!"

 💡 Keep follow-ups friendly, helpful, and customer-focused - not salesy.  

 

2. Using Referral Reminders That Feel Natural

🔹 Offer a small reward for referring friends. Even a free oil change makes them more likely to share.


🔹 Make it super easy - send an instant email with their unique referral link/QR code using Turbo Referrals so they can easily refer friends & family!


🔹 Use Turbo Referrals to track & manage referrals automatically.

 💡 A simple message like "Know someone looking for a car? Send them my way, and I’ll take great care of them!" works wonders.  

 

 

Most referrals don’t happen because people forget - your job is to remind them. A well-timed, friendly follow-up can turn a happy customer into a repeat promoter. A single follow-up can bring in your next sale - don’t miss the opportunity! ✨