📋 What This Guide Covers
This guide explains what Team Members are inside Turbo Referrals and the role they play in your dealership’s referral program. You’ll learn what Team Members can do and how their activity connects to Promoters. By the end, you’ll understand how Team Members contribute to building referrals, tracking activity, and closing more sales.
📋 How Team Member Works
Team Members are dealership users who have access to Turbo Referrals. Every Team Member is given their own personalized referral link, which is the foundation of how referrals are tracked and credited. When a customer signs up as a Promoter under a Team Member, all referral activity from that Promoter is tied back to that Team Member.
A referral link includes:
Team Member’s name and contact information
Dealership name and contact information
Team Member’s profile picture and bio
Dealership bio and location
Dealership inventory (if inventory display is turned on)
Check out this guide to learn more about how referral links work in detail.
Team Members can manage everything directly from the Turbo Portal. In addition, they also have access to digital wallet cards, QR codes, and other sharing tools that make it easy to promote the dealership and track results. Depending on their role (Member, Admin, or Owner), they may also have different levels of access to dealership-wide tools and settings.
When a customer clicks a referral link, all of their activity is automatically tied back to that Team Member. If the customer reaches out through the link, the Team Member receives an email notification right away. This setup ensures that every lead is traceable to the person who helped generate it.
Check out this guide to learn more about how permissions work.
📋 Controls and Actions Available
Controls for Dealership Admins
Admins can manage Team Members across the entire dealership. They can:
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Add Team Members: Give new users access to Turbo Referrals.
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Remove Team Members: Take away access if someone leaves the dealership.
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Update Team Member Profiles: Edit details such as name, phone number, or role.
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View All Team Members: Access the complete list of dealership users.
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View Team Member Analytics: See how many Promoters, Leads, and Sales each Team Member has generated.
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View the Leaderboard: Compare performance across all Team Members.
💡 Tips & Tricks to Help You Succeed
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Set clear expectations. Make it part of your process that every Team Member invites customers to become Promoters. This creates consistency across the dealership.
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Use analytics to coach. Review Team Member analytics to see who is generating the most Promoters and Leads, then use those insights for coaching and training.
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Leverage the leaderboard. Highlight top-performing Team Members in meetings to encourage healthy competition and motivate the whole team.
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Recognize and reward effort. Celebrate Team Members who bring in new promoters or reach referral milestones - recognition keeps momentum high.
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Keep tools in circulation. Remind Team Members to use their referral links, QR codes, and digital cards daily so referral activity becomes a regular habit.